Terms & Conditions
Monka Hair & Beauty Lounge
TERMS & CONDITIONS
Consultations are designed to give you an opportunity to meet your stylist/beautician and
explain your needs and expectations. All consultations are free and preferably scheduled by appointment.
Consultations may be scheduled to discuss natural hair care, transition from relaxed to natural,
hair extensions (hair texture, color, style, length and care) natural product choices and beauty treatments.
Here at Monka Hair & Beauty Lounge, we maintain Elite standards.
We reserve the right to refuse any services should we feel the service requested is not up to our standards,
or may compromise the integrity of the hair. Monka Hair & Beauty lounge and its sta also reserve the right to
refuse service to any clients should they feel threatened due to verbal or physical abuse of any sort.
Any sort of behavior will not be tolerated, and will be dealt with accordingly.
We kindly ask that all clients arrive 15 minutes prior to their scheduled appointment time to allow proper
check-in time, and so we may answer any questions before your services start and fully understand
your dreams, hopes and desires. Failure to arrive on time may result in having to reschedule your appointment
or will mean we have less time to dedicate to you and will reduce your wonderful treatment experience.
Please note that all prices listed are a base price. Prices can vary depending on many factors including hair length,
texture, level of Stylist, and/or creative process. Please keep in mind that, although we do offer many promotions,
they can only be used one at a time, and are not stack able. Thank you for your understanding.
The treatments you have booked are especially devoted to you. A 24 hours cancellation notice is kindly required
or we regret the deposit fee of the treatment cost will be lost. A 48 hours notices is required if the treatments
need to be reschedule, we regret that all our treatments are not refundable.
If for any reason Monka Hair & Beauty Lounge needs to reschedule or cancel an appointment less than 24 hours
of the appointment scheduled; we will honor 20% off (of full price of the treatments) on your next service.
But, if the cancellation is due to situations that are out of our hands such as a power cut, unfortunate incident, etc…
that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment.
The 20% discount will not apply.
Confirmation Call or Text Message / Exclusive Service
As a courtesy, we will send email confirm your service appointments 24h prior to your appointment date and sms
4h prior to your appointment. However, if we are unable to reach you, and can only leave a message,
please understand that it is your responsibility to remember your appointment dates and times to avoid late
arrivals, missed appointments and the lost of deposit.
Respect Other Guest
Thank you in advance for respecting the privacy and time of our other guests.
Our waiting area is reserved for guests waiting to be serviced. For the convenience of all guests
please avoid bringing or inviting any guest of any age to your scheduled appointment. All guests deserve to
have a peaceful and satisfying experience. For the sake of safety and peace, we do not encourage children without
appointments in the salon area.
Suggestions & Feedback
We always appreciate feedback on how we can better serve you.
Should you have any feedback on the service you’ve received, please feel free to contact us.
These terms and conditions can be downloaded here